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The USCIS Contact Center is currently experiencing higher than normal wait times for callers to speak to a representative. While they work to resolve this, they encourage you to use their online tools.

The self-service applicant tools could save you a phone call or a trip to one of their offices. These helpful resources include:

The USCIS online account
Case Status Online
Change of Address
and Emma, the online virtual assistant.

If you have an inquiry that cannot be resolved through the self-help tools, you may call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833).

The USCIS Contact Center is changing its hours of operation to ensure that they have the maximum number of representatives available during the busiest times of day.

Representatives are available from 8 a.m. to 8 p.m. Eastern, Monday – Friday (excluding federal holidays).

If you are an attorney or accredited representative calling on behalf of multiple applicants, you might limit your call to three inquiries. If you have more than three inquiries, you need to call back to ensure they can help as many people as possible.